(SYDNEY) — A LATAM Airlines Group plane had a “technical problem” during a flight, causing what the airline described as a “a strong movement” after its departure from Sydney, Australia.
At least seven passengers and three crew members on flight LA800 were taken to a local hospital for medical checks, but no serious injuries were reported, the airline said.
“The plane landed at Auckland Airport as scheduled,” the airline said.
Passengers on board the plane, a Boeing 787-9 Dreamliner, described what they experienced as a sudden drop, like a loss in altitude.
“The ceiling’s broken from people’s heads and bodies hitting it,” said Brian Jokat, who was on the plane. “Basically neck braces were being put on people, guys’ heads were cut and they were bleeding. It was just crazy.”
Boeing issued a statement saying the company was gathering information about the incident.
“We are working to gather more information about the flight and will provide any support needed by our customer,” Boeing said.
ABC News’ Clara McMichael and Joe Simonetti contributed to this report.
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