CLAAS FarmPoint is working to increase farmer productivity during harvest by changing the on-farm service experience. Patricio Frangella, head of commercial development with CLAAS FarmPoint says CLAAS is putting dedicated technicians near its customers. “They’re less than an hour away, radius of the customers they serve,” he says. “So physically they are distributed all over the two states to service those customers.”
FarmPoint has recently opened facilities in Indiana and Kentucky. The dealership uses a team of parts runners to keep techs from having to pick up their own repair parts.
